Duman Pizza Grill

Privacy Policy for Duman Pizza & Grill This privacy policy explains what personal data we collect when you use our online ordering website, why we collect it, how we use it, and your rights. We are Duman Pizza & Grill, 2 Station Road, Crawley, West Sussex, RH10 4HZ. If you have any questions about this policy or how we handle your personal data, you can contact us at info@dumanpizzagrill.co.uk or call 01293 850523. What personal data we collect When you place an order, we may collect: * Your name, email address and phone number. * Your order details. * Your delivery address, if you choose delivery. * Your account login details, if you choose to create an account. You can also order as a guest without creating an account. Payment details are handled securely by our payment provider, Square. We do not see or store your full card number. Why we collect your data We use your personal data to: * Take and process your order. * Prepare your food and arrange collection or delivery. * Send order confirmations and updates by email. * Contact you if there is a problem with your order. * Keep records that we are legally required to keep, such as tax and accounting records. Our lawful basis for using your data is usually that it is necessary to fulfil your order with us. For some records, such as tax and accounting information, we process your data because we have a legal obligation to keep those records. We do not sell your personal data. We do not send marketing emails unless you have asked to receive them. Who we share your data with Our online ordering system is provided by MenuDock, which processes order data on our behalf. Payments are processed by Square. We do not share your personal data with anyone else unless it is necessary to fulfil your order, provide our service, or comply with the law. How long we keep your data We keep order records for as long as we are legally required to keep them. For UK tax and accounting purposes, this is usually at least six years. Your rights Under UK data protection law, you have rights over your personal data. You can ask us to: * Give you a copy of the personal data we hold about you. * Correct personal data that is wrong or incomplete. * Delete your personal data, where the law allows. * Restrict or object to how we use your personal data, in certain circumstances. To make a request, please email info@dumanpizzagrill.co.uk. We will respond without undue delay and normally within one month. If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office at ico.org.uk. Cookies Our ordering website uses cookies that are needed to run the basket, login and checkout features. These cookies are necessary for the website to work properly. We do not use cookies to track you across other websites. Last updated This policy was last updated on 11 June 2026.